Privacy Policy
Privacy Policy
At ODNERA, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with ODNERA.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide to us, including:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Order information
- Payment-related information
- Information provided when contacting customer service
- Other information you choose to provide
We may also automatically collect certain technical and usage information when you browse our website, such as your IP address, browser type, device information, operating system, pages viewed, referring website, and general website activity.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Provide order tracking
- Respond to customer service inquiries
- Communicate with you about your orders and purchases
- Improve our website, products, and services
- Understand how visitors use our website
- Detect and help prevent fraud, abuse, or unauthorized activity
- Maintain the security and functionality of our website
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted by applicable law
We only use personal information for purposes that are reasonably related to our business operations and the services we provide.
3. Cookies and Similar Technologies
ODNERA may use cookies and similar technologies to help operate our website, remember your preferences, understand website traffic, improve functionality, and provide a better shopping experience.
Some cookies may be provided by third-party service providers, such as analytics, advertising, payment, or technology providers.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
4. Payment Information
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider.
We do not intentionally store your complete payment card number or security code on our own systems when payment is processed through a third-party provider.
Third-party payment providers may handle your information according to their own privacy policies and terms.
5. How We Share Your Information
We may share personal information when reasonably necessary to provide our products and services or operate our business.
This may include sharing information with:
- Payment processors
- Shipping and logistics providers
- Website hosting and technology providers
- Customer service providers
- Analytics providers
- Marketing and advertising service providers
- Other trusted business service providers
These parties may receive only the information reasonably necessary to perform the services they provide to us.
We may also disclose information when required or permitted by applicable law, legal process, government request, or where reasonably necessary to protect our rights, property, security, customers, or others.
ODNERA does not intend to sell personal information as a standalone business practice.
6. International Data Transfers
Because ODNERA serves customers internationally, your personal information may be processed, stored, or transferred in countries or regions outside your place of residence, including locations outside Hong Kong.
When information is handled through third-party service providers or international systems, we take reasonable steps to protect your personal information and expect relevant service providers to handle it appropriately.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
8. Data Security
We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on the laws applicable to you, you may have certain rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request information about how your personal information is handled
- Opt out of certain promotional communications
- Withdraw consent where processing is based on consent, where applicable
To submit a privacy-related request, please contact us at:
We may need to verify your identity before processing certain requests in order to protect your information.
Nothing in this Privacy Policy is intended to restrict any mandatory privacy rights that cannot lawfully be excluded or limited.
10. Marketing Communications
Where permitted by applicable law, we may send you emails about new arrivals, promotions, special offers, seasonal collections, or other ODNERA updates.
You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the relevant message.
Even if you unsubscribe from marketing communications, we may still send important service-related messages, including order confirmations, shipping updates, or responses to customer service requests.
11. Children's Privacy
Our website is intended for a general audience and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, social media platforms, payment services, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party services.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When changes are made, we will update the policy on our website and revise the “Last Updated” date where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
14. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory privacy or consumer rights that may apply to you under the laws of your place of residence.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
We are committed to handling your personal information with care and respect.
ODNERA