Shipping & Handling
Shipping & Handling
At ODNERA, we carefully prepare every order and work to make sure your purchase reaches you as smoothly as possible. Please review the information below for details about order processing, shipping, delivery, and related matters.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days typically exclude weekends and public holidays.
During major sales events, holidays, new collection launches, or periods of high order volume, processing may take a little longer than usual.
Once your order has been shipped, we will send you a shipping confirmation email with tracking information when available.
2. Shipping Times
Delivery times vary depending on your destination, shipping method, carrier, customs processing, and other circumstances.
Any delivery timeframe shown at checkout is an estimate and should not be considered a guaranteed delivery date.
Actual delivery may take longer in situations such as severe weather, carrier delays, customs inspections, holidays, transportation disruptions, or other circumstances beyond our reasonable control.
3. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout.
Shipping costs may vary depending on your destination, order details, and selected shipping method.
Any free shipping promotion may be subject to specific terms, minimum order requirements, eligible destinations, or other conditions stated in the relevant promotion.
4. Tracking Your Order
Once your order has shipped, we will provide tracking information by email when available.
Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.
Tracking updates may not appear immediately and may take additional time to refresh as the package moves through the carrier’s network.
You can also visit our Track Your Order page for more information.
5. Shipping Address
Please make sure your shipping address and contact information are accurate and complete before placing your order.
ODNERA is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
If you need to update your shipping address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist before your order is shipped. However, we cannot guarantee that changes can be made once your order has entered processing or shipment.
6. Shipping Destinations
We ship to destinations where shipping services are available through our website.
Available shipping destinations may vary depending on logistics coverage, local regulations, carrier availability, and other operational factors.
The shipping options available for your location will be shown during checkout.
7. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.
Customs policies differ by country, and ODNERA does not control customs procedures or determine the amount of applicable customs charges.
Customs clearance may also result in additional delivery time.
8. Delivery Delays
We work with shipping carriers to deliver orders within the estimated timeframe, but delays may occasionally occur.
Possible causes include severe weather, natural events, carrier disruptions, customs delays, public holidays, high shipping volumes, government restrictions, or other unforeseen circumstances.
Estimated delivery dates are therefore not guaranteed.
9. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, mailrooms, or other designated delivery locations where applicable.
You may also contact the shipping carrier directly using your tracking information.
If the package still cannot be located, please contact us at:
Please provide your order number and tracking information so we can review the situation and assist you appropriately.
10. Returned or Undeliverable Packages
A package may be returned to us if delivery cannot be completed because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, unsuccessful delivery attempts, customs issues, or other circumstances.
If a package is returned because of incorrect or incomplete information provided by the customer, additional shipping charges may apply if the package needs to be reshipped.
Any refund for an undeliverable or returned order will be handled in accordance with our Refund / Return Policy and applicable law.
11. Split Shipments
In some circumstances, items from the same order may be shipped in separate packages because of inventory availability, warehouse processing, or logistics arrangements.
If this happens, you may receive separate tracking numbers or shipping confirmation emails.
You will not be charged additional shipping fees solely because an order is shipped in multiple packages unless otherwise stated at checkout.
12. Damaged Packages
If your package arrives with visible or significant damage, we recommend documenting the condition of the package before disposing of the packaging materials.
If the product inside is damaged or defective, please contact us as soon as possible at:
Please provide your order number and clear photographs showing the damage so we can review the issue and determine an appropriate solution.
13. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters fulfillment or shipping.
Once the order has been processed or shipped, changes or cancellations may no longer be possible.
For orders that have already shipped, our Refund / Return Policy may apply.
14. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us at:
We appreciate your patience and understanding and will do our best to make your ODNERA shopping experience as smooth as possible.
ODNERA