Refund/ Retum Policy
Refund / Return Policy
At ODNERA, we want you to feel comfortable and confident when shopping with us. If your purchase isn’t quite right for you, please review the policy below for information about returns, refunds, and exchanges.
1. Return Eligibility
We generally accept return requests within 30 days of delivery.
To be eligible for a return, the item must:
- Be unworn and unused
- Remain in its original condition
- Have all original tags attached
- Be free from stains, makeup marks, perfume, odors, pet hair, or other signs of wear
- Include the original packaging and accessories where applicable
Items that do not meet these conditions may not qualify for a full refund.
2. Non-Returnable Items
Certain items may not be eligible for return for hygiene or other applicable reasons.
Any final-sale, non-returnable, or otherwise restricted items will be clearly identified on the relevant product page or at checkout.
3. How to Request a Return
To request a return, please contact us at:
Please include:
- Your order number
- The item or items you wish to return
- The reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions if it is approved.
Please do not send a return package to an address that has not been provided or confirmed by our customer service team.
4. Return Shipping
Unless otherwise required by applicable law, return shipping costs are generally the responsibility of the customer.
If the return is due to an item being defective, damaged, incorrect, or materially different from what was ordered, please contact us before returning it. Where appropriate, we may provide a return solution or cover reasonable return shipping costs.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or incorrect, please contact us at support@odnera.com as soon as reasonably possible.
Please provide your order number and clear photographs showing the issue. We will review the situation and, where appropriate, offer a replacement, refund, or another reasonable solution.
6. Refunds
Once your returned item has been received and inspected, we will determine whether it meets the applicable return requirements.
If your return is approved, the refund will generally be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund. Processing times may vary depending on the payment method and financial institution.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.
7. Partial Refunds
In certain circumstances, a partial refund may be considered where permitted by applicable law.
This may apply when a returned item has minor signs of handling or does not fully meet the stated return conditions but remains reasonably usable.
Any partial refund will be determined based on the condition of the returned item and the circumstances of the return.
8. Exchanges
We may offer exchanges for eligible items depending on product availability.
If you would like to exchange an item for a different size, color, or product, please contact us at:
Because inventory may change quickly, we cannot guarantee that a specific replacement item will be available.
Where an exchange cannot be completed, we may offer another appropriate solution in accordance with this policy and applicable law.
9. Sale and Promotional Items
Items purchased during sales, promotions, or special offers may be subject to specific return conditions.
Any special restrictions applicable to an item will be stated on the product page or at checkout before purchase.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfillment or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled under our return policy.
11. International Returns
For international orders, customers may be responsible for return shipping costs as well as any customs duties, taxes, or other charges associated with returning an item, unless otherwise required by applicable law or where the return results from an error on our part.
International returns may require additional processing time because of shipping and customs procedures.
12. Consumer Rights
This policy does not exclude or limit any mandatory consumer rights or legal protections that apply to you under applicable law.
Where the laws of your country or place of residence provide additional rights, those rights will continue to apply.
13. Contact Us
If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us:
We’re here to help make your shopping experience with ODNERA as simple and comfortable as possible.
ODNERA